Bose... All Companies Should Be Like This
One company that I have dealt with over the last 4 year is Bose.
Bose is a company that makes audio products (surround sound systems, head phones, PC sound systems)
I got hooked on Bose when I bought a pair of Quiet Comfort I headphones. These are noise reduction headphones. Basically they eliminate background noise so you can actually hear the sound from you MP3 Player, DVD Player, etc. This is very handy when I'm on a plane (100,000 miles a year). These baby's aren't cheap though. Around 300.00.
After this purchase I bought 2 surround systems for the house and a PC Sound system. I also bought a new pair of Quiet Comfort II headphones. This version addressed every issue I had with the Quiet Comfort I's....
So here's the best part... On a flight I managed to break my QC II head phones. Luckily I was headed to Minneapolis, MN and the Mall of America. There is a Bose store in the Mall of America. So I take my broken head phones to the counter and ask if there's any way I can fix them (a small plastic piece got snapped). The person at the counter took them into the back and brought out a new set of phones and gave them to me. No questions asked!!!!!!
So last week I'm in Seattle... I took my QC I phones to have a part changed out and they said: I could change the part out but what you could do is upgrade your QC I phones to the QC II phones for 100.00..... In a flash I whipped out my credit card and walked away a Bose customer for life. Could you imagine Sony or JVC offering a very reasonable upgrade price for trading in an old VCR, DVD Player ?
Bose rocks!!!!!