Great Whitepaper on the ROI of Enterprise Search
I wrote recently about the value of a quality search engine in your portal environment. Since then, a few folks have asked for “ammunition” they could use in justifying the time and dollars on building out a better search. I found two great resources:
1. Martin Muldoon's blog ( http://www.ba-insight.com/Default.aspx?tabid=30&mid=364&ctl=ViewEntry&EntryID=10). He provides some great insight on the state of enterprise search and the choices users should be making.
2. In one of Martin's blog entries, he references an IDC whitepaper on “the High Cost of Not Finding Information”. It is a couple of years old but a “must read” for anyone tasked with improving his/her corporate search capabilities. The link is http://www.knowledge-wave.com/scripts-include/en-us/downloads/idcinfo2996.pdf. Print a copy and drop it on your CEO's desk...